FAQ
Answers about booking, pricing, vehicles, and our services. Can't find what you're looking for? Message our team directly.
Last updated: August 2026
Booking
How many days in advance should I book?
We recommend booking at least 24 hours in advance. During festivals or long holidays, please book 3–7 days ahead to make sure your preferred vehicle is available.
How do I make a booking?
Contact us via LINE OA: @maniatravel4, Facebook Messenger, or WhatsApp. Tell us your date, time, pick-up/drop-off points, and number of passengers — our team will confirm the price and details right away.
Can I book a same-day round trip?
Yes. Our day-charter and private tour services let you set your own itinerary.
What do I need to provide for an airport pick-up?
Share your flight number, arrival/departure time, and the number of passengers and bags. We'll arrange the right vehicle and automatically track your flight in case of delays.
When will I receive my driver and vehicle details after booking?
Our admin team will send driver and vehicle details by 10:00 PM, one day before your trip.
We assign vehicles day-by-day to make sure you get the most suitable, ready vehicle — availability is guaranteed 100%.
Pricing & Payment
What's included in the price?
The price includes fuel, tolls, and the driver — with absolutely no hidden fees.
How can I pay?
You can pay by bank transfer, PromptPay, cash, or credit card (5% credit card fee applies). Just let our team know your preferred method when confirming your booking.
When do I pay the remaining balance?
The remaining balance is paid on the day of travel, after the driver has safely dropped you off — via the company's official payment channels only.
Can I pay by credit card?
Yes, we accept credit card payments (a 5% card fee applies). Our admin will confirm the total and send you a payment link — all transactions are processed securely through PayPal.
Can I get my deposit refunded?
Deposits are non-refundable once transferred, but can be credited toward a future booking.
Can I get a tax invoice?
If you need a tax invoice, a 7% VAT will be added to the price.
Vehicles & Service
What vehicles are available?
We offer a wide range of vehicles — Sedan, SUV, Van, Alphard, H1, and luxury Benz and BMW models — so you can choose based on your group size and comfort preference.
Do the drivers speak English?
Our drivers can communicate in basic English. If you'd like a fluent English-speaking guide for a tour, just let us know in advance.
Which areas do you serve?
We provide service nationwide across Thailand. Popular routes include Bangkok, Pattaya, Hua Hin, Phuket, Krabi, Khao Yai, Rayong, and more.
Where are the airport pick-up points?
Suvarnabhumi Airport: Arrival Gate 6 (both domestic and international flights)
Don Mueang Airport: Domestic flights — Arrival Gate 11 / International flights — Arrival Gate 5
Or you can arrange a convenient pick-up point directly with your driver.
Private Transfer vs Join/Private Tour
What's the difference between Private Transfer and Join Tour?
Private Transfer is a point-to-point private ride, ideal for getting directly from A to B. Join Tour is a small-group tour with a guide on a set route, offering better value. Private Tour is a fully private tour where you set your own schedule and itinerary.
Trust & Safety
Why book with Mania Travels Thailand?
Because we're a genuine, registered company you can trust. Our prices are affordable and transparent with no extra charges. Our drivers are polite, friendly, and always service with a smile. Our team supports you throughout the entire trip, and can coordinate immediately in case of an emergency.
Is the company properly licensed?
Mania Travels Thailand is a TAT-licensed Pattaya tour company (License No. 14/04654), an ATTA member, and ISO 9001:2015 certified.
Are the vehicles and passengers insured?
Every vehicle carries insurance as required by law, ensuring passenger safety throughout the journey.
Still have questions?